We check each order for quality. We offer high quality mugs, presses and other coffee items. Our coffee is among the freshest and tastiest around. However, we can't always be perfect. If the product in question was delivered to you in unsatisfactory condition, we want to make it right. Please contact us within 15 days of receiving your order to initiate an exchange or return.
If your item is defective or arrived damaged, we will take care of you. Here's what we will do....
- NOTE: See special information on coffee grinders and espresso machines below.
- We will issue a FedEx call tag to pick the item(s) up at your location. You will not have to pay any postage, and can simply reseal the original packaging.
- We can send replacement item, or...
- We can provide a full refund on the purchase price plus shipping*.
* We will provide a refund provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, and any other enclosures.
Our coffee grinders from Baratza and La Pavoni, and La Pavoni Espresso Machines are backed by warranties. The warranty may vary between individual items, and these warranties are illustrated in the product descriptions on our website. Any warranty issues will be handled directly with the manufacturer (they are very good to work with).
If you received the wrong item, we want to make it right. Simply give us a call at 1-877-816-1626, or email us at sales (at) buzzmug.com.
- We will issue a FedEx call tag to pick the item(s) up at your location. You will not have to pay any postage, and can simply reseal the original package.
- We will then ship out your correct order
If within 15 days of receiving your order, you are unsatisfied with an item, we will provide a credit card refund or store credit to you for the original price of the item(s). A restocking fee may apply. Conditions apply:
- The returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, and any other enclosures.
- We must receive your item in it's original packaging in new and unused condition.
- Shipping costs can not be refunded.
- NOTE: We cannot accept return of used cups and mugs.
- We cannot accept return of opened coffee, tea, snacks or other consumable items.
- See special note below regarding appliances and wholesale orders.
APPLIANCES (Grinders and Espresso Machines):
- Returns of coffee grinders and espresso machines may be subject to a 15% restocking charge.
- If wholesale orders are received damaged, please contact us.
- No returns or exchanges on undamaged wholesale orders.
If we made an error on your order we will fix the order immediately at no charge to you. If you made an error in your order, unfortunately we cannot issue a return or refund because we are unable to recover our cost on special order items. We do our best to minimize the chance for errors by helping you collect the necessary information to process your order.
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Please fill out the Return Merchandise Authorization form by clicking here. Sometimes a product is not really defective - and whatever issue exists with it can sometimes be overcome and fixed by a phone call. If this might be the case, we will contact you before issuing your RMA. Returns received without prior authorization will not be exchanged, refunded, or returned.
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BuzzMug.com accepts Visa, Mastercard, American Express, Discover, and PayPal. All credit cards must be issued from a US or Canadian bank.
NOTE: If you pay using a PayPal E-Check, your order may be delayed an additional 3 - 5 days while your check clears in PayPal.
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The State of Indiana, which is where BuzzMug is headquartered, requires that Indiana Sales Tax be charged. Customers with a billing address located within Indiana will be assessed an 7% sales tax. Please follow your own state's guidelines with regard to out of state purchases.
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This Web site is owned and operated by BuzzMug.com. All content included on this site, such as photographs, illustrations, images, code, and text (referred collectively as "Content") is owned by BuzzMug.com or third parties. All Content is protected by U.S., Canadian and international copyright laws.
BUZZMUG is a registered United States trademark. The term "BUZZMUG" is a registered word mark and is registered to Cinnamon Enterprises, Inc. Other trademarks are the property of their respective owners. Any use of like terms such as "Buzz Mug" or "BUZZ MUG" can be considered as a trademark violation and subject to legal action.
Click here for further details pertaining to copyright and trademark information.